SHIPPING

Ground Shipping: We offer FREE  Ground shipping to 48 U.S. states on all orders. Please allow 2-7 business days to receive your order. To ship to Alaska and Hawaii, please email us at customerservice@oyunstudio.com, and a member of our team will contact you. 

2-Day Shipping: We offer 2nd Business Day shipping for $25.00. Deliveries will be made by 8 p.m. in 2 business days to most U.S. addresses

 

INTERNATIONAL SHIPPING

At this time, we do not offer shipping to outside of the United States.  We are working on expanding our policy to include international shipping for your convenience. In the meantime, please contact customerservice@oyunstudio.com with inquiries.

INSURANCE

Oyun insures each package while in transit. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is proof of delivery and fulfillment of your order.

SALES TAX

Prices displayed are exclusive of taxes. When you proceed to purchase your order, sales tax (if applicable) will be calculated on the total merchandise value and shipping charges. An itemized detail of your charges will be displayed on the Order Summary page before you finalize your purchase. Oyun is required by law to charge sales tax on orders shipped to California, Illinois, New York, and Vermont.

RETURNS AND EXCHANGES

We accept returns within 14 days of the delivery date as long as the items are unworn and unused. All merchandise must be returned with tags attached and in original shipping packaging (all our packaging is reusable). Return shipping charges are the responsibility of the customer.

Please contact us at customerservice@oyunstudio.com and we will issue you a return RA# to write on your packing slip with your item of return. Once your package reaches us, please allow 3 to 7 business days for your return to be processed on our end.  Based on the condition of the return a refund will be issued and you will receive an e-mail confirmation.  Depending on your issuing credit card company, it may take a billing cycle to see refund posted on your credit card statement.